Review Loft

Support

Answers to common questions, and how to reach a real person.

Questions, bugs or feedback? We usually reply within 2 business days.

Email us

Getting started

How do I sign in?

Enter your email address and we'll send you a one-time code. There's no password to remember. If the email doesn't arrive within a few minutes, check your spam or junk folder.

How do reviews work?

Every review has a star rating from 0 to 5 in half-star steps. A written review is optional. Find something with Find/Review, pick your stars, and post.

What do the two averages mean?

Every movie, show, book and game shows two scores: the average from people you follow, and the average from everyone on Review Loft.

How do I find and follow friends?

Open the Friends tab and search by username or name. You can also share an invite link from that screen.

Your profile and privacy

How do I change my username, name or photo?

Go to My Stuff, tap the settings icon, and choose Edit Profile.

Who can see my reviews?

By default, anyone using Review Loft. In Edit Profile you can switch to Friends only. Then only people you approve can see your reviews, Top 10s, Loft Lists and what you're into "Now". Your Up Next list is always private. See our Privacy Policy for details.

Can I edit or delete a review?

Yes. Open the movie, show, book or game, tap Your Review to edit it, or delete it from there. You can also delete your own comments and lists.

Safety

How do I report a review, comment or person?

Email hello@reviewloft.app with the person's username and what you saw. We review every report and remove content that breaks the rules, usually within 24 hours.

How do I stop someone seeing my reviews?

Switch your profile to Friends only in Edit Profile, so new followers need your approval. To remove someone who already follows you, or if someone is bothering you, email us and we'll step in.

Your account

How do I delete my account?

Email hello@reviewloft.app from the address you sign in with, asking us to delete your account. We'll permanently delete your profile, reviews, lists, comments and likes within 30 days and confirm by email.

Can I get a copy of my data?

Yes. Email us and we'll send you an export of your reviews and profile.

Is there an iPhone or Android app?

Both are coming soon. In the meantime, use Review Loft in your browser at app.reviewloft.app. On iPhone, tap Share, then Add to Home Screen; on Android, open the browser menu and choose Add to Home screen. It opens like an app.